Privacy Policy

This statement explains the privacy and data protection practices that apply to www.probatesales.co.uk.

ProbateSales.co.uk is a wholly owned subsidiary of Paul Simon Seaton Commercial Estate Agents Ltd. Registered office: Magic House, 5–11 Green Lanes, London N13 4TN.

We aim to safeguard our users’ privacy while providing a personalised and valuable service. Collecting personal information is necessary to meet the expectations and requirements of our users (for example, communicating with them and providing interactive services). We appreciate that you do not want the personal information you provide to us distributed indiscriminately. This statement explains what information we collect, what we do with it, and what controls you have.

Data Controller

Probate Sales (www.probatesales.co.uk)

Personal information we collect and how it’s used

Any personal information such as name, postal address, telephone number, and email address supplied via this website or by completing our website forms will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission unless we are required to do so by law. We may contact you in response to your enquiry, to offer requested services, or to provide you with property information that you have requested. We do not keep your data for any longer than is necessary.

Any non-personal information such as IP address, pages accessed, and files downloaded will only be used to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information does not tell us who you are or where you live; it enables us to monitor and improve our service. This is done by way of cookies on our website and the use of analytical services. For more details, please see our Cookie Policy.

Securing your personal information

At Probate Sales we are committed to protecting your privacy. We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission, and to prevent unauthorised access. The servers that store your information are kept up to date, secured with appropriate firewalls/virus protection, and have restricted access.

External links

This website may contain links to third-party sites that we do not control. If you visit those sites, you should review their own privacy policies and terms of use before providing any personal information. In addition, if you linked to our website from a third party, we cannot be responsible for the privacy policies and practices of that third-party site.

Your acceptance

By using this website, you consent to the collection and use of information by Probate Sales in accordance with this Privacy Policy. If you do not agree to this policy, please do not continue to use our site. You have the right to withdraw your consent to us using your data and to request that we delete it by contacting us.

Your rights to your personal information

A right to be informed about our collection and use of personal information.
A right to access your personal information.
A right to correct your personal information.
A right to ask us to delete your personal information unless we are obliged to retain it for other legal reasons.
A right to restrict or object to the processing or use of your personal information.
A right to report to a supervisory authority about the use of your personal information.

Accessing your data & complaints

If you would like to review or revise information you have previously provided to us online, or you have any questions relating to this Privacy Policy, you may do so by contacting us. We will address your concerns and attempt to solve any problem to your satisfaction.

You also have the right to complain to the Information Commissioner’s Office.

Terms and Conditions

Legal Notice

Access to this website is confirmation of your understanding and agreement to be bound by all of the following Terms and Conditions. Use of this website is prohibited unless you agree to all the Terms and Conditions below. We reserve the right to change any of the Terms and Conditions at any time.

References to “you”, “your” and “yours” are references to the person(s) accessing this website. References to “we”, “us” and “our” are references to Probate Sales.

Copyright Notice

The copyright and all other intellectual property rights in this website (including all text, graphics, code, files, database rights and links) belong to us. You may print out, save or download individual selections only for your own personal, private and non-commercial use.

You must not print out, save, download, copy, reproduce, republish, transmit, broadcast, display, modify or re-use any part or content of this website for any other purpose, including in particular any purpose which re-sells or re-uses the content in any way, without our prior written consent.

Data Protection

Any details which you provide us with from which we can identify you are held and processed in accordance with our Data Protection practices. See our Privacy Policy for further details.

Law and Jurisdiction

These Terms & Conditions and any matter relating to this website shall be governed and construed in accordance with the laws of England and Wales. Any dispute relating to the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales. This website is aimed at users in the United Kingdom. Users of this website who access it from places outside the United Kingdom do so voluntarily and are responsible for complying with any local laws.

IP Addresses

We may log IP addresses to help diagnose problems with our servers and for system administration. We shall only use these addresses for technical and tracking purposes.

Log Files

We capture industry-standard information solely for the purpose of analysis. Information contained in log files is intended for internal use only and will not be disclosed.

Cookie Policy

What are cookies?

When you visit our website, we may send you a cookie. A cookie is a small file which is placed on your computer or device to enable us to identify your device or allow the website framework to run effectively. We use cookies to enable you to move around the site, to provide certain basic features, to enhance functionality and to improve performance. You can manage and/or delete these small files from your device, but please be aware that this may limit the functionality we can offer you.

Our cookie policy & usage

We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and always respected. As with most websites, we use cookies to make using our website as simple and convenient as possible for our users. Please read this Cookie Policy carefully and ensure you understand it. If you do not agree to our Cookie Policy, please stop using our site immediately.

Types of cookies that may be used on our website

Strictly necessary cookies – required for the operation of our website.
Analytical/performance cookies – help us recognise and count visitors and understand how they move around our website, so we can improve it. All information collected is aggregated and used to improve how our website works.
Functionality cookies – remember choices and changes you make when using our site, enabling us to personalise and enhance content for you (for example, your choice of property list views).
Targeting cookies – record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website and any advertising displayed on it more relevant to your interests.
Third-party cookies – may be set when we embed content from third-party websites or when you use share features. We do not control the dissemination of these cookies; please review the relevant third party’s cookie information.

Managing cookies

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies or so that it deletes cookies set by this website. Most browsers allow you to view and manage cookies, including allowing them, deleting them individually, deleting all of them, or blocking cookies altogether. Please note that many websites will not function properly without cookies. Some browsers allow you to prevent just third-party cookies being deployed or to block specific companies from setting cookies.

To manage cookies, please follow the steps provided by the browser you are using (e.g., Google Chrome, Microsoft Edge, Safari, Firefox). You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact the functionality of our website.

Data consent & disclosure

By completing our registration or contact forms with personal information (e.g., name, address, email), you consent to us holding this information about you in our databases solely for our use. We do not sell this information, nor do we disclose it to third parties, except where required by law. You may receive email communication from us following your request for updates. If you wish to stop receiving updates or for us to remove your account and details from our website, please contact us.

Changes to this cookie policy

We may alter this Cookie Policy from time to time. Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this page from time to time.

More information

For more information, please refer to our Privacy Policy or contact Probate Sales.

Probatesales.co.uk

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within 8 weeks, you may be able to refer your complaint to the Property Ombudsman to consider without out final viewpoint on the matter.

What will happen next?

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman
01722 333 306
www.tpos.co.uk

Please note the following:

You will need to submit your complaint to the Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaint’s procedure, before being submitted for an independent review.

Probatesales.co.uk is a wholly owned subsidiary of Paul Simon Seaton Commercial Estate Agents Ltd
Co. No. 04981 679